The Florida Alliance of Information and Referral Services (FLAIRS), now Inform Florida, was incorporated in 1979 to serve as a forum for organizations providing information and referral services to work together on common goals and objectives. Inform Florida is also the Florida chapter of Inform USA, a national organization that drives delivery of quality resource referral, navigation, and connection services and is the sole source for standards, program accreditation, and practitioner certification for the sector. Inform USA members are governmental units, 211 & 988 programs, libraries, civic organizations, and those who work in the areas of aging and disability. Florida agencies were among the early implementers of 211, following the formal FCC approval of 211 as a nationwide dialing code for accessing community information and referral services in July 2000. Working with the United Way of Florida, FLAIRS helped establish Florida Statute 408.918, identifying FLAIRS as the 211 collaborative organization for the state, responsible for implementation of the statewide Florida 211 Network, which serves as the single point of coordination for information & referral for health and human services. The priorities of FLAIRS, now Inform Florida, include:

• Promoting the use, visibility, and public awareness of Florida 211 services.
• Providing access to standardized, comprehensive data to assist in identifying gaps and needs in health and human services programs, providing comprehensive and cost-effective access to health and human services information.
• Improving access to accurate information by simplifying and enhancing state health and human services information and referral systems.
• Promoting standards for data collection and for distributing information among state organizations.