The mission of Inform Florida is to strengthen the health and human service information and referral provider network in the State of Florida through advocacy, coordination and education.

I&R Services

The Florida Alliance of Information and Referral Services (FLAIRS), now Inform Florida, was incorporated in 1979 to serve as a forum for organizations providing phone based information and referral services to work together on common goals and objectives. Inform Florida is also the Florida chapter of Inform USA, a national organization providing leadership and support to its members and affiliates to advance the capacity of a standards-driven Information and Referral industry that brings people and services together.

Florida agencies were among the early implementers of 2-1-1, following the formal FCC approval of 2-1-1 as a nationwide dialing code for accessing community information and referral services in July 2000. Working with United Way of Florida, the Agency for Healthcare Administration, and the Florida legislature, FLAIRS helped usher in Florida Statute 408.918, identifying FLAIRS as the “211 collaborative organization for the state…responsible for studying, designing, implementing, supporting, and coordinating the Florida 211 Network and for receiving federal grants.”


Inform USA accreditation is the standard for agency excellence in information and referral, or community navigation services.

Organizations that pursue Inform USA Accreditation are committed to best-in-class service and support of their communities. They set the bar for community navigation and reap the benefits of esteem from their funders, the information and referral community, and the public sector.

Education & Training

The Inform USA Certification Program is a professional credentialing program for individuals in the Information & Referral (I&R) Sector of Human Services.

There are three certifications:

Community Resource Specialist


This is designed for practitioners who work directly with clients whether on the phone or in person and provide mediated information and referral. 

Community Resource Specialist - Aging/Disabilities


This is designed for practitioners who work directly with clients and caregivers within the aging and/or disabilities area and perform the same basic range of skills and tasks as a comprehensive information and referral specialist.

Community Resource Specialist - Database Curator

(CRS – DC)

This is designed for practitioners who maintain databases of resources for the communities they serve.

988 Crisis & Suicide Lifeline

The 988 Suicide & Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline) provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States.

The Lifeline is a national network of over 200 local crisis centers of which 13 are in Florida. Ten out of the thirteen 988 providers are Florida 211 centers.

How to Contact a 988 Lifeline Center

You can contact a 988 lifeline center 24/7 in any of the following ways:

  • Call: 988
  • Text: 988
  • Online Chat –  Click here
988 Crisis & Suicide Lifeline

About Elder Helplines & ARDC Centers

The Department of Elder Affairs administers programs and services for elders across the state of Florida through 11 Area Agencies on Aging, which operate as Aging and Disability Resource Centers (ADRCs). These ADRCs function as a single, coordinated system for information and access to services for all Floridians seeking long-term care resources. The ADRCs provide information and assistance about state and federal benefits, as well as available local programs and services. See below to contact your local ADRC.


Many citizens are not familiar with the intricacies of government agencies and their organizational structures. 311 can often relieve frustration with the efforts involved in obtaining information, reporting problems (potholes, traffic signal malfunctions, domestic animal issues, etc.), and obtaining needed services. The Federal Communication Commission (FCC) authorized the use of 311 as an easy-to-use three-digit telephone number for local governments throughout the country to provide callers with access to non-emergency government information and services. 311 telephone systems are a viable option for non-emergency call management. They can also enhance community policing efforts by diverting non-emergency calls from 911 systems. Law enforcement officers would be able to have more time to engage in community policing activities and respond to citizens with true emergencies.

311 contacts in Florida